Thousands of devices, 19 countries, 14 ITAD vendors, 1 simple dashboard

Case Study: Ericsson Streamlines IT Asset Recovery with Evercycle

Customer: Ericsson (following the acquisition of Cradlepoint)

Challenge:After acquiring Cradlepoint, Ericsson needed to replace the absorbed Cradlepoint employees’ equipment with new devices. This required the retrieval of thousands of devices from remote residential workers and satellite offices spanning 19 countries. The recovered devices then needed to be routed to one of 14 different IT Asset Disposition (ITAD) partners based on geographic location.

Ericsson sought a streamlined, compliant, and efficient way to facilitate and track this complex process. The return workflows varied depending on the situation:

• Return Kit Shipping: Employees received a pre-labeled return kit to send their devices directly to the assigned ITAD partner.
• White-Glove Pickup: Onsite teams collected devices from employees for a seamless return experience.
• Employee-Initiated Returns: Employees printed shipping labels and used their own packaging for drop-offs at designated shipping carrier locations.

A major requirement for Ericsson was a single, intuitive dashboard to manage, track, and report on the entire program. Key concerns included compliance, IT asset traceability, and maintaining a detailed program activity log.

Solution:Evercycle provided Ericsson with a powerful, automated platform that seamlessly integrated all stakeholders, including employees, ITAD partners, and administrators, into a unified and intuitive workflow.

Key benefits included:

• Automated Orchestration: Evercycle equipped Ericsson’s IT asset managers with easy-to-use tools to trigger return workflows based on employee locations and predefined ITAD partner assignments.
• Real-Time Tracking & Compliance: All device movements were traceable with timestamped chain-of-custody logs, ensuring regulatory compliance and audit readiness.
• Standardized Reporting: A consolidated dashboard displayed real-time recovery progress, return rates, environmental impact metrics, and communication logs between employees, IT administrators, and ITAD partners.

Results:

• 80% Reduction in Labor Time: The automation and streamlined workflows significantly reduced the labor burden associated with manual tracking and coordination.
• 90%+ Device Recovery Rate: Ericsson successfully recovered over 90% of the targeted devices through Evercycle’s efficient processes.
• Enhanced Visibility & Compliance: All recovery actions, from shipment tracking to ITAD processing, were captured in a detailed, standardized view, ensuring traceability and compliance.
• < 2 weeks to launch the program.

Conclusion:Evercycle transformed what would have been a complex, manual, and fragmented IT asset recovery process into a simplified, automated, and highly efficient operation. Ericsson gained real-time insights, ensured compliance, and significantly reduced operational overhead while achieving a high recovery rate. With Evercycle, they now have a repeatable, scalable framework for future IT asset transitions and recovery initiatives.

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